FAQs

We are open Monday through Friday 730am to 6pm. We are closed Saturdays and Sundays.

Yes. We see patients by appointment only and we'd love to get your pet on our calendar! To schedule an appointment please visit our 'Contact Us' page.

We accept: - Cash - Visa - Mastercard - Discover - American Express - Care Credit - Personal Checks via eCheck Payment is due at time of services.

Payment is required at time of service. While we understand emergencies arise, we expect payment at the time of service for routine examinations and procedures. If you have any questions about the cost of an upcoming appointment or procedure for your pet, please call our office in advance and we would be happy to produce an estimate of services for your pet. In cases of emergencies, we encourage families to investigate Care Credit, a third-party payment credit card, as a method to help with unexpected expenses.We also offer Wellness Plans, which can be great options to spread out the cost of services over time. To explore our Wellness Plans please visit our "Services Page"

Most pet health insurance works in the form of reimbursement. This means that payment would still be expected at the time of service, and then your insurance company will pay you back for what is covered.

Yes. Pet Health Insurance is a great way to have coverage for emergencies and unexpected illness visits. For Preventative Care coverage, consider our Wellness Plans! Our Wellness Plans cover routine care, office visits, health screenings, vaccines, and more! Please visit our Services page to learn all about our wellness plans. By signing up for both insurance and a wellness plan, you can rest assured that your pet is covered in almost any circumstance.

We are a small animal practice specializing in dogs and cats. We do not treat exotics, farm animals or wildlife.

We recommend having your pet spayed/neutered around 6 months of age. It is important to have this procedure performed before a female pet's first heat cycle to limit the risk of mammary cancer later in life. Pet's who are spayed/neutered at this age tend to experience less behavioral issues as well as fewer health concerns. At ERVH, your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

This is a blood test that is done prior to any surgical procedure. It tests for the internal organ functions that we cannot see, hear or feel on physical examination, as well as blood cell counts and clotting function. The pre-anesthetic blood screening is done to assure safety during surgery and confirm the ability to heal following surgery.

Typically, sutures are removed after 14 days. However this timeframe varies depending on the particular procedure performed. Our medical team will outline specific recovery timeframe's for your pet at the time of their discharge.

No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of mammary tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

Yes! Pets who have a microchip are 20 times more likely to be returned home if they are ever lost. We offer HomeAgain microchipping in our hospital.

Ultimately every pet is an individual, requiring a unique nutrition plan and we are happy to make individualized recommendations during your appointment time. However, we generally recommend Purina Pro Plan, Hill's Science Diet, and Royal Canin pet foods. These companies have a proven record of commitment to pet nutrition as evidenced by their long term pet feeding trials before a product is made available publicly, as well as their commitment to having full time veterinary nutritionists on staff.